Overview of position

Job Title: Support Worker (Adult)

Reports to: Registered Manager of home

Job Overview:

To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the home’s management team and other senior staff.
To support and enable residents to maintain skills and personal interests whilst delivering person-centred care unique to each individual
To maintain skills at a current level, undertake such training and development as required from time-to-time to maintain and progress knowledge
In addition to these functions, employees are required to carry out such duties as may reasonably be required.

Location: Norwich

Working Hours: Varying shift patterns as agreed with the manager.

Rate of pay: £11.50, per hour (£23,920 per annum)

Overtime rate (40 hours+): £13.25

Responsibilities and duties for the job

Role Specific Duties:

Ensure residents are at the heart of care delivery and their wishes and preferences enhance their wellbeing
Contribute to the efficient running of the service
Support residents to maintain their relationships and connections with the local community
Ensure Care Support Plans and other information about how to support residents are followed
Be responsible for informing the management team and colleagues of any changes in the needs of residents
Be responsible for promoting and safeguarding the welfare of those individuals they support

Working with Others:

Develop effective working relationships with other employees across the company

Work in cooperation with members of the multi-disciplinary teams to maximise opportunities for residents
If desired by the residents, maintain and develop relationships with family, friends and other people important in their life

Leading by Example:

Seek opportunities for personal and professional growth

Be a role model for other carers and be an ambassador for the home and the wider company
Be professional, polite and reasonable at all times

Personal Responsibilities:

Have a good understanding of the role of CQC and their requirements, and work in a way that meets these requirements as directed by management including a good knowledge of the 5 quality standards

Commit to achieving the relevant qualifications commensurate with the role
Attend statutory training and any other training as directed by management
Understand and follow all policies and procedures relevant to the role

Skills required

Person Skills:

Provide residents with support/assistance as they accomplish daily tasks and living skills

Communicate any problems, concerns or changes
Ability to aid with inductions of new employees to the job role and service if required

Communication Skills:

Care support workers must build rapport with residents by establishing personal connections and showing interest in their lives

Care support workers must be able to communicate effectively with residents
Care support workers must have the communication skills to inform colleagues, management and professionals about the needs of residents
Ability to record daily notes relating to the resident

Problem-Solving Skills:

Care Support Workers need to be able to adapt and address to challenging situations quickly

Be involved with the planning, developing and implementing approaches to promote health and well-being, whilst recognising and reporting situations where there might be a need for protection

Applying For the Job:

We require all applicants to complete the attached application form, it takes between 15-20 minutes to complete the form so please make sure you have time. You can save time by uploading your CV along with your application and marking in the relevant form fields “please see CV”. If you are unable to upload your CV please make sure all fields within the application form are fully completed, without any gaps in your employment or education history.

Start application