A glowing report from CQC


We’ve been rated ‘Good’ (or ‘Outstanding’) in all areas by the Care Quality Commission (CQC)! 

The CQC are the independent regulator of health and social care in England, and it’s their responsibility to ensure that health and social services are meeting the fundamental standards of care. Following our inspection this year, the CQC report rated us as ‘Good’ in all areas with the exception of caring, in which we were classified as ‘Outstanding’. It said: 

“People told us that staff treated them in a caring and kind way [and] supported people with their diverse needs. The staff and the manager supported people in a way which promoted their independence.”

The report also said that, “People received care which was person centred, relevant and responsive to their individual needs. The manager had created a positive, open, culture at the home with a clear vision for the service and the people who lived at the home.”

So what makes Cascade so successful? Sonnie Rozenbroek, Head of Compliance at Cascade, says: “Our mission is to move away from labels and focus on the individual so that we can help enrich and enhance their life skills; encouraging them to be the best that they can be.” 

The ‘one size fits all’ approach doesn’t work here - we make sure we really get to know each person to ensure we’re providing them with support in the areas they need it most - whether that be adaptive skills, education or even help with exercise and diet.

With the CQC recently deeming 1 in 4 care services as “insufficiently safe” and 1 in 5 offering inadequate treatment, this report comes at a time when care standards elsewhere across the UK are particularly low. 

Part of the problem comes from having insufficient resources and staff to cope with the amount of residents who depend on them, but Cascade only provide care for people in small numbers, allowing us to offer residents all the care and support they need.

Sonnie Rozenbroek says “We believe all vulnerable people should receive safe, appropriate, high-quality care and, with exacting standards and dedicated staff, that’s what we deliver. Our job is rewarding, but it can be tough, so it’s great that all our hard work has been recognised.”

Strawberry Team